FAQ

Table of Contents

Lightroom Presets

What are Lightroom presets? What are the benefits of using Lightroom presets?

Editing your photos in one click using our presets will save you hours of time on post processing and ensure stunning edits on all your photos!

Lightroom presets are one click filters that automatically enhance your photos to create beautiful, cohesive, and polished imagery. While our presets are designed to be one click magic, your photos may not look perfect right away. Since all images are different (ex. shot in different light) you may need to play around and adjust certain settings, such as exposure, contrast, temperature, etc. Check out this blog post for more information.

I’m new to Lightroom/photography, can I still use your presets? What comes with each preset collection?

Absolutely! In fact, our presets are designed especially to help those with little editing knowledge achieve stunning edits in minutes. Presets work great with travel photos, photos of friends and family, events, etc.

Each individual preset collection comes with 5 presets (DNG and XMP files) along with a step-by-step PDF instructions guide (with screenshots) to show you how to download and install the presets.

NOTE: Our desktop presets are in .XMP format. Adobe Lightroom created an update in April 2018 and switched from .lrtemplate to .xmp file formats. To avoid any compatibility issues, it is highly recommended to be using the latest version of Lightroom if you aren’t already! However, if you are using a previous version of Lightroom Classic, you can add the DNG files to Lightroom and save them as presets as well.

What if the mobile files show up as blank images on my phone? Do I need to shoot in RAW?

That is perfectly normal! They will show up as a blank, white, or black “photo” in your mobile device’s camera roll. Once you open the Lightroom app and import the presets into a folder, you will see the actual preset.

NOTE: These files are cover photos created with the preset settings embedded into them.

Shooting in RAW is recommended when using our desktop presets as it gives you access to all of the data within the photo. With that said, our presets (especially the mobile ones) will still work on all JPEG images, which includes iPhone and Android photos.

Do I need to purchase Adobe software? What’s the difference between desktop and mobile presets?

Mobile – The Lightroom mobile app is FREE for all users!

Mobile presets are designed for use on the FREE Lightroom app for mobile and work well with JPEG images, such as iPhone and Android photos. They are designed to be used as filters for those who want to edit quickly on their phones. Mobile presets do not work on desktop.

Desktop – Yes, you will need to purchase a subscription for the Lightroom Classic app. You can purchase the monthly photography plan from Adobe for $9.99.

Desktop presets are for use with your computer with the Adobe Lightroom Classic program. While desktop presets are compatible with all image types, they are primarily designed for RAW images taken on DSLR cameras and cannot be used on a mobile phone.

Is there any way I can save the mobile presets in bulk?

Unfortunately, at this time, there is no way to save mobile presets in bulk. You will need to manually save each one.

Do these work on Android?

Yes, they do!

App Icons

Can I use these on my iPad?

Yes, you can as long as your iPad is updated to iOS 14 or later!

Does the Shortcuts app always open first before the app I want to open?

Yes, that is normal and sadly how the Shortcuts app works. You can reduce the lag a little by going to Settings > Accessibility > Motion > Turn on reduce motion.

Why can’t I see the number of notifications I have on the apps in the red circles?

You’ll still receive notifications but, unfortunately, you won’t see the red circle with the number of notifications on the app icons. You can see the number of notifications you have by going to your App Library and clicking into the box of apps.

How do I get rid of the banner that appears when I open an app?

For top banner notifications when opening apps, please see this article for more information.

What should I do with my original apps?

We recommend keeping the original apps on your phone but moving them to your App Library (the last page of your home screen) so that they’re still on your phone and searchable but just not visible anymore. You can do this by pressing and holding on your apps until they start to shake, then click “Edit Home Screen”, click the minus sign, and choose “Remove From Home Screen”.

How do I add widgets?

Using the Widgetsmith app, we recommend following this helpful tutorial – she talks in depth about how to add and change your widgets.

Can I use your icons on my Android phone?

Yes, you can use our icons on your Android phone! Download the Launcher app and follow the steps for Method 1 listed in this article!

Mac Folders

How do I install my folder files?

You will receive an instructions guide with your purchase with the following steps:

  1. Double-click the zip file to open it. Open the image file in Preview. Double-clicking should automatically open in Preview.
  2. Using your keyboard, press Command + A. This will select the file.
  3. Using your keyboard again, press Command + C which will copy the file.
  4. Go to your desktop (not through Finder) and right-click on the folder you want to customize. Create the folder if you have not already.
  5. Click “Get Info”.In the window that appears, click/select the folder thumbnail.
  6. Using your keyboard, press Command + V to paste the copied image in place of the folder thumbnail that’s there.
  7. Repeat these steps to apply to any other folders you want to customize.

General

What do I receive with my purchase?

For our Lightroom Presets and our iOS App Icons, you will receive a PDF file that contains an embedded link which will take you to where your files are stored in Dropbox. You do not need to have a Dropbox account. If you are accessing the files from your mobile device, you can simply click “Continue to Website” when the pop up menu appears and you will see your files. If you have any trouble with the link or with Dropbox, please don’t hesitate to reach out; we’ll be happy to either send you the link directly or email you the files if you prefer. Please provide your order number when inquiring.

For our Mac Desktop Folders and Organizers, you will receive a zip file that contains the product files.

What are your customer support hours?

Customer support hours are Monday-Friday from 10AM to 5PM (MDT) with limited availability on Saturday’s and Sunday’s. Response times may vary but you will always receive a response back within 24-48 hours.

Can I get a refund?

Per our Terms and Conditions, we do not process cancellations or refunds on any of our digital items as there is no way to “return” the item(s) and you will have access to the item(s) for life.

What currency do you use?

Everything in our shop is priced using USD. If you are purchasing from a different country, your bank will convert the USD into your currency.

If you have any other questions, please don’t hesitate to reach out through our Contact page or via email!

Have questions about our prints? Please reference the “Customers” section on this FAQ page created from our vendor.

Still have questions?

Please don’t hesitate to get in touch – we’re always happy to help!